Thank you for your support on no.30,
Please check the items as soon as you received the goods.
Before sending out the parcel, our staff will carefully check the product.
We apologize for the inconvenience if any case of negligence, undetected defects/ damage or wrong items caused during shipping.
If you need to return the goods or make an exchange, please read the following instructions:
｜Returning goods｜
1. You can request for a return within seven days after receipt of the parcel, except for customized products or defective products caused by human damage. Please follow the instructions below for return, but please understand that the shipping cost shall be responsible by consumers.
2. If you don't like the product after reviewing it, please do not use it and shall revert it to the original packaging immediately.
3. The returned merchandise must be in a new state (no scratches, breakages, dampness, pollution, etc.), and it must contain the complete packaging (commodity, invoice, accompanying documents, gifts, internal and external packaging, etc.) Use the original packaging carton to pack the returned goods properly. If the original carton is lost, please use other carton to pack the product properly. Do not stick paper or write any text directly on the product packaging. Any damage may affect your return rights. We will deduct the cost of restoration according to the damages.
4. If you need to return or make an exchange, please click [Contact Us] at the top right of this website. In order to expedite the return and exchange process, please provide the following information at the same time, our team will manage it as soon as possible, thank you.
① Order number：
② Your name：
③ Your phone number：
④ Your E-mail：
⑤ Delivery address：
⑥ Reason for returning or making an exchange：
⑦ Photos or videos of the defected product:
⑧ Pickup information: ( Not required if it is the same as the original order.)
Pick up contact name：
Phone number：
Pick up address：
